Terms of Service

These Terms of Service ("Terms") form an agreement between you and Monzed, the operator of Chirps ("Chirps", "we", "us", or "our"). They govern your access to and use of chirps.cc, the dashboard, embedded widgets, voice features, APIs, connectors, and related services (the "Service").

By creating an account, accessing the Service, installing a widget, or using the Service on behalf of an organization, you agree to these Terms and confirm that you have authority to bind that organization. If you do not agree, do not use the Service.

You must provide accurate account information, keep it current, and protect your login credentials. You are responsible for all activity occurring through your account and workspace, including actions by invited team members and people who obtain access through your credentials.

You must promptly notify us at [email protected] if you suspect unauthorized access. We may require reasonable identity verification, and we may suspend access to protect the Service, your workspace, or others.

Chirps provides tools to configure and run AI assistants, manage customer conversations, capture leads, use knowledge sources, connect third-party services, and use related automation and voice capabilities. Features, limits, and availability may vary by plan, region, configuration, and third-party provider availability.

We may change, improve, or discontinue features with reasonable notice where practicable. Beta, preview, experimental, or early-access features may be incomplete, change frequently, and are provided without a commitment to support or availability.

"Customer Content" means data, instructions, messages, files, URLs, knowledge sources, contacts, recordings, and other material submitted to or made available through the Service by you, your team, or your end users. You retain your rights in Customer Content.

You grant us a non-exclusive, worldwide, royalty-free right to host, reproduce, process, transmit, and display Customer Content only as necessary to provide, secure, support, and improve the Service in accordance with these Terms and our Privacy Policy. You represent that you have all rights, notices, permissions, and lawful bases needed for us to process the Customer Content and to make it available to the Service and its authorized subprocessors.

You are responsible for how you configure, supervise, and use your assistants. You must ensure that your website, widget, messages, AI workflows, content, and connected systems comply with applicable law and do not violate third-party rights.

You must not, and must not allow others to:

• use the Service unlawfully, deceptively, fraudulently, or to harm people, systems, or property;
• send spam, malicious code, phishing content, unlawful promotional messages, or unauthorized automated communications;
• collect or process personal data without a valid legal basis, required notice, or required consent;
• use the Service for emergency services, unlawful surveillance, discriminatory decisions, or high-risk decisions about individuals without appropriate human review and safeguards;
• upload malware, infringing content, or content you are not authorized to use;
• probe, disrupt, bypass, reverse engineer, or interfere with the Service, its limits, security, or access controls; or
• use Chirps in a way that violates sanctions, export controls, or applicable industry-specific rules.

AI-generated output can be incorrect, incomplete, biased, or inappropriate. It is not professional legal, medical, financial, employment, insurance, or other regulated advice. You must evaluate outputs, sources, and automated actions before relying on, publishing, or using them in a decision that could affect a person or business.

You are solely responsible for your use of AI output, including the accuracy of assistant instructions and the information an assistant communicates to end users. Do not represent AI output as independently verified when it has not been reviewed.

If you use the widget, lead capture, email follow-up, SMS, voice, call recording, inbound calling, or outbound calling features, you are responsible for all required disclosures, permissions, opt-ins, opt-outs, consent records, and human-review procedures. This includes laws governing privacy, cookies, electronic marketing, call recording, automated calls, consumer protection, and telecommunications in every jurisdiction relevant to your use.

You must not use Chirps to make unlawful robocalls, send unsolicited marketing, contact people who have opted out, or record or monitor communications without legally required notice and consent. You are responsible for the content and recipients of all communications sent from your workspace.

Connectors, integrations, custom APIs, and marketplace applications are optional. If you enable one, you authorize Chirps to exchange the data and carry out the actions you configure through that integration. You are responsible for checking permissions, securing credentials, keeping scopes limited, reviewing responses, and complying with the third party’s terms.

Third-party services are not controlled by us. We are not responsible for their availability, security, content, data practices, or actions, including an action taken by a connector at your instruction or through your configuration. Disable a connector promptly if you no longer authorize access.

Paid plans are billed in advance on the billing cycle shown at checkout and renew automatically unless you cancel before the next renewal date. You authorize our payment processor to charge the selected payment method for recurring fees, applicable taxes, and any usage-based charges or overages you approve or incur under your plan.

Usage quotas, credits, and feature limits are assigned to the workspace and are consumed by use of the relevant Service features. Quotas are not cash, are not transferable unless we agree otherwise in writing, and may expire at the end of the applicable period. You are responsible for all taxes, duties, and similar charges other than taxes based on our net income.

Except where required by law or expressly stated in writing, fees are non-refundable. If payment fails, we may retry payment, limit features, suspend access, or terminate the subscription. You may cancel from the billing area; access normally continues until the end of the paid period.

Chirps, its software, design, trademarks, documentation, and all related intellectual-property rights are owned by Monzed or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription for your internal business purposes.

If you provide feedback, suggestions, or improvement ideas, you grant us the right to use them without restriction or compensation. Nothing in these Terms transfers ownership of Chirps or grants permission to use our branding beyond reasonable references to your use of the Service.

Our handling of personal data is described in the Privacy Policy. When we process Customer Content containing personal data on your behalf, you are generally the controller and we are generally the processor. You must provide legally required privacy information to your end users and honor their choices.

Where required by applicable data-protection law, business customers may request an appropriate data-processing agreement by contacting [email protected]. You remain responsible for determining whether the Service is suitable for your regulatory obligations.

We may suspend or restrict your access immediately if we reasonably believe there is a security risk, suspected fraud or abuse, non-payment, a violation of these Terms, or a legal requirement. We will use reasonable efforts to give notice where appropriate and permitted.

You may stop using the Service and cancel a paid subscription at any time. We may terminate the Service or your account for material breach, prolonged non-payment, or where continued provision would create legal or security risk. On termination, your right to use the Service ends. You are responsible for exporting content you need before access ends, subject to the Service’s available export tools and applicable law.

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not guarantee that it will be uninterrupted, error-free, secure in every circumstance, compatible with every system, or that AI output, integrations, or third-party services will be accurate or available. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties, consumer rights, or liabilities that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, Monzed and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business interruption, or loss of data, arising from or relating to the Service or these Terms.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you paid to Monzed for the Service in the twelve months immediately before the event giving rise to liability. These limits do not apply to liability that cannot be limited by law, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence where applicable law prohibits limitation.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Monzed and its personnel from third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your Customer Content, your assistants, your use of connectors or communications features, your breach of these Terms, or your violation of law or third-party rights.

For business customers, these Terms are governed by the laws of Estonia, excluding conflict-of-laws rules, and the courts of Harju County, Estonia will have exclusive jurisdiction, except where mandatory law provides otherwise. If you are a consumer, mandatory protections and forum rights available under the law of your habitual residence are not limited by this clause.

We may update these Terms by posting a revised version and changing the effective date. Material changes will be notified where required. Continued use after the effective date means you accept the revised Terms to the extent permitted by law. These Terms, together with any applicable order form, data-processing agreement, and Privacy Policy, are the entire agreement concerning the Service. If a provision is unenforceable, the remaining provisions remain in effect.

Questions about these Terms can be sent to [email protected].